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Eaton UPS Service Level Agreements (SLA)

Eaton UPS Service Level Agreements (SLAs) for 3 phase units

Available in a range of different levels to suit your needs and budget, Eaton’s SLAs combine services into one contract to give you complete peace of mind ensuring maximized performance of your equipment and budget optimization. From traditional maintenance, to advanced digital services including Cyber Secured remote monitoring and proactive response, Eaton UPS service contracts are designed to meet your increasingly demanding business needs.

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Peace of mind

All service that you need available in one contract.

Performance

Optimized system efficiency, regular preventive maintenance, proactive system recommendation.

Cost efficiency

Minimized downtime, reduced CAPEX and accurate budget planning.

Sit back and relax while Eaton takes care of your UPS systems.

With an Eaton UPS SLA in place, issues can be rectified without delay with the support of Eaton or its approved service providers, along with access to a telephone helpdesk, UPS spare parts, regular preventive maintenance, and emergency repairs when needed.

UPS Maintenance

Preventive maintenance and inspections, system diagnosis, cybersecurity firmware update and system efficiency optimization.

Technical Support

Eaton Care helpdesk 8/5. expert hotline 24/7 and UPS operation training.

Cyber Secured Monitoring

UPS performance dashboard, UPS system health report (anomalies detection) and maintenance records portal.

Emergency Response

Guaranteed response time, root cause analysis and tailored contingency planning. .

Eaton Cyber Secured Monitoring

System is 24/7 monitored by an Eaton Expert. Faster response to malfunctions, comprehensive periodical health report of UPS performance including prediction analysis and lifecycle management.

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Find the right UPS SLA for your UPS system.

Based on basic information you already have on hand; you will be able to see which customized SLA is recommended for your specific needs. Access the configurator via the link below.

Configure your UPS SLA

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Eaton היא חברת ניהול אנרגיה חכמה שייעודה הוא שיפור איכות החיים והגנה על הסביבה עבור אנשים בכל מקום. אנו מונחים על ידי המחויבות שלנו לנהל את העסקים שלנו בצורה ראויה, לפעול באופן בר קיימא ולעזור ללקוחותינו לנהל את צריכת החשמל ─ היום וגם בעתיד. על ידי ניצול מגמות הצמיחה העולמיות של חשמול ודיגיטליזציה, אנו מאיצים את המעבר של כדור הארץ לאנרגיה מתחדשת ועוזרים לפתור את אתגרי ניהול האנרגיה הדחופים ביותר בעולם.